Warranty / Returns
Straightforward, no fine-print gymnastics. Here's exactly what's covered and how a claim works.
How a claim works
Four steps, no return-to-sender runaround.
Get in touch
Use the contact form or email info@frostbox.co.nz with your order number and what's gone wrong.
Send photos
A couple of photos or a short video of the issue. Nothing needs posting back at this stage.
We assess it
We'll come back to you within 2 business days with a straight answer, not a form letter.
Replacement or refund
Covered claims get a replacement shipped from Auckland, or a refund if you'd rather.
30-day returns
Changed your mind? No problem. Return your FrostBox within 30 days of delivery for a full refund of the purchase price.
- Unused and in original condition
- Refunded to your original payment method within 5 business days of us receiving it
- Return shipping is on us if we sent the wrong item. Otherwise it's yours to cover
2-year leak warranty
Every FrostBox is covered for 2 years from delivery against leaks and faults under normal use, including the RF-welded seams, the TRU® Zip, and the drain cap.
- We'll repair it, replace it, or refund you if we can't
- Covers manufacturing faults, not punctures from misuse, cuts, or wear from abrasion
- No need to post it back for assessment. Photos or a short video usually does it