Shipping
Written in plain English, like everything else we do.
The short version: we pack every FrostBox in Auckland and send it with a tracked courier, straight to your door.
Where we ship
We currently ship anywhere in New Zealand, including rural addresses. We don't ship internationally yet. If you're overseas and keen, email info@frostbox.co.nz and we'll let you know when we do.
Shipping costs
Shipping is calculated at checkout, so you'll always see the exact cost before you pay. When we're running a free shipping offer, it's shown on the product page and applied at checkout automatically.
When your order ships
Orders are packed and dispatched within 1–2 business days. If a product page shows an expected shipping date, your order ships from that date, and we'll email you if it changes.
Delivery times
Once dispatched, most orders arrive in 1–3 business days in the North Island and 2–4 business days in the South Island. Rural addresses can take an extra day or two. Couriers occasionally have other ideas, so these are estimates, not guarantees.
Tracking
We'll email you a tracking link as soon as your order is on its way.
Damaged or lost parcels
If your FrostBox arrives damaged or goes missing in transit, email info@frostbox.co.nz with your order number, plus a photo if it's damaged. We'll sort a replacement or refund. It's on us, not you.
Wrong address?
Double-check your address at checkout. If you spot a mistake, email us straight away and we'll fix it before it ships.